Privacy Policy

Lumberjack Technologies Inc.
Effective date: July 6, 2026

At Lumberjack Technologies Inc. (“Lumberjack,” “we,” or “us”), we take privacy seriously. This Privacy Policy explains how we collect, use, and share information in connection with our Services — our integration platform connecting property management systems (“PMS”) and field service management platforms (“FSM”), our white-label FSM product, and our website. By using or accessing our Services, you acknowledge the practices described below.

Your use of the Services is subject to our Terms of Use, which incorporates this Privacy Policy. Undefined terms used here have the meaning given to them in the Terms of Use.

If you have a disability, you may access this Privacy Policy in an alternative format by contacting contact@lmbrjack.com.

A note on two kinds of data

Because Lumberjack operates as connective infrastructure between our business customers (PMS platforms, FSM platforms, and property managers) and their own vendors, contractors, and tenants, we handle Personal Data in two distinct capacities:

As a Controller: Personal Data we collect directly from you — for example, if you’re a named user on a customer’s Lumberjack account, a visitor to our website, or a billing contact. This Privacy Policy governs that data.
As a Processor / Service Provider: Personal Data our business customers submit to or route through the Services in the course of their own operations — for example, a contractor’s name and dispatch address, or GPS and timestamp data captured during a SmartReview job verification. We process this data solely on our customers’ instructions, as governed by our Data Processing Addendum (“DPA”) with that customer, not by this Privacy Policy. If you are an individual whose data was submitted by one of our business customers (e.g., a contractor or tenant) and you have questions about that data, please contact that business directly; we will support their request in accordance with our DPA.

What this Privacy Policy Covers

Personal Data
Categories of Personal Data We Collect
Categories of Sources of Personal Data
Our Commercial or Business Purposes for Collecting Personal Data
How We Share Your Personal Data
Tracking Tools and Opt-Out
Your Privacy Rights
Data Security and Retention
International Data Transfers
Personal Data of Children
Changes to this Privacy Policy
Contact Information

This Privacy Policy covers how we treat Personal Data that we collect directly as described above. “Personal Data” means information that identifies or relates to a particular individual, including information referred to as “personally identifiable information” or “personal information” under applicable law. This Policy does not cover the practices of companies we don’t own or control, or people we don’t manage — including our business customers’ own use of data they collect from their contractors, tenants, or vendors.

Categories of Personal Data We Collect

This chart details the categories of Personal Data we collect directly (as described in “A note on two kinds of data” above), the examples relevant to Lumberjack’s actual Services, and who we share each category with.

Account & Contact Data
Examples: First and last name; work email and phone number; company name and role; login credentials
Shared with: Service Providers; parties you authorize (e.g., connected PMS/FSM accounts)

Payment Data
Examples: Payment card type and last 4 digits; billing name, address, phone, email
Shared with: Stripe, Inc. (our payment processor)

Device & Log Data
Examples: IP address; browser/device/OS type; access timestamps and log data
Shared with: Service Providers; analytics providers

Website Analytics
Examples: Page interactions on lmbrjack.com; referring page/source; aggregate usage statistics
Shared with: Analytics providers; Service Providers

Platform Connection Data
Examples: PMS/FSM account identifiers and API credentials you provide to establish a sync connection; configuration/mapping settings
Shared with: The specific PMS/FSM platforms you connect; Service Providers (hosting/infrastructure)

Correspondence
Examples: Information in support emails, feedback, or inquiries you send us
Shared with: Service Providers; support/CRM vendors

Data We Process on Behalf of Business Customers

In providing the Services — including work order sync between PMS and FSM platforms, and SmartReview job verification — we process Personal Data that our business customers or their contractors submit through the platform, including:

Contractor and vendor name, contact information, and dispatch address (for work order routing and entity resolution)
Property address and unit information
Job-site photos, GPS coordinates, and timestamps captured during SmartReview job review
Work order status, notes, and related job metadata

We process this data solely under the instructions of, and pursuant to a Data Processing Addendum with, the business customer that submitted it. We do not use it for our own marketing purposes, and we do not sell it. Questions about this data should be directed to the business customer; we support their compliance obligations under the DPA.

Categories of Sources of Personal Data

You

When you create an account or otherwise provide information directly to us
When you use interactive tools or features within the Services
When you contact us for support or send us correspondence
Automatically, when you use the Services (device/log data, Cookies — see below)

Our Business Customers

When a customer connects a PMS or FSM account, submits work order data, or authorizes access on their platform

Third Parties

Analytics and infrastructure vendors that help us operate and improve the Services
Payment processors
Public records, where relevant (e.g., verifying a business entity)

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing, and Improving the Services

Creating and managing accounts
Processing transactions and billing
Operating the work order sync, entity resolution, and SmartReview features
Providing customer support
Testing, research, internal analytics, and product development
Fraud protection, security, and debugging

Corresponding with You

Responding to inquiries and support requests
Sending product, billing, or service-related communications

Meeting Legal Requirements and Enforcing Legal Terms

Complying with applicable law, regulation, or legal process
Protecting the rights, property, or safety of Lumberjack, our customers, or others
Enforcing our agreements and resolving disputes

We will not collect additional categories of Personal Data or use Personal Data for materially different, unrelated, or incompatible purposes without providing notice.

How We Share Your Personal Data

Service Providers
Vendors that help us operate the Services, including hosting and infrastructure providers, analytics providers, customer support tooling, and our payment processor, Stripe, Inc. See Stripe’s own privacy policy for how it handles payment data.

Business Customers and Connected Platforms
If you use the Services in connection with a specific PMS or FSM account, information necessary to complete the sync (e.g., account identifiers) is shared with that connected platform.

Legal Obligations
We may disclose Personal Data to comply with law, regulation, or legal process, or to protect the rights, property, or safety of Lumberjack, our customers, or others.

Business Transfers
If Lumberjack undergoes a merger, acquisition, financing, or sale of assets, Personal Data may be transferred as part of that transaction. We will make reasonable efforts to notify you before your information becomes subject to a different privacy policy.

De-Identified Data
We may create aggregated or de-identified data from Personal Data we collect and use or share it for lawful business purposes, provided it cannot reasonably be used to identify you.

We do not sell Personal Data, and we do not share Personal Data for cross-context behavioral advertising.

Tracking Tools and Opt-Out

The Services use cookies and similar technologies (“Cookies”) to recognize your browser, understand how you use lmbrjack.com, and improve the Services.

Essential Cookies: required for core site functionality, such as logging into secure areas.
Functional Cookies: remember your preferences and settings.
Analytics Cookies: help us understand site usage.

You can manage Cookies through your browser settings. Disabling Cookies may affect site functionality. The Services do not currently respond to browser “Do Not Track” signals.

Your Privacy Rights

California Residents
If you are a California resident, the CCPA (as amended by the CPRA) gives you the right to:

Know what Personal Data we have collected about you and how it has been used and shared
Delete Personal Data we have collected from you, subject to certain exceptions
Correct inaccurate Personal Data
Opt out of the sale or sharing of Personal Data (Lumberjack does not sell or share Personal Data as defined by the CCPA)
Limit the use of sensitive Personal Data
Not be discriminated against for exercising these rights

To exercise these rights, contact us at contact@lmbrjack.com. We will verify your request using information associated with your account before responding.

Other U.S. State Residents
Residents of other states with comprehensive privacy laws may have similar rights to access, delete, correct, and opt out of certain processing. Contact us at contact@lmbrjack.com to exercise these rights.

Data Security and Retention

We use physical, technical, organizational, and administrative measures designed to protect Personal Data appropriate to its sensitivity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain Personal Data for as long as your account is open or as necessary to provide the Services, and longer where required to comply with legal obligations, resolve disputes, or enforce agreements. Data processed on behalf of business customers is retained and deleted in accordance with the applicable DPA and customer instructions.

International Data Transfers

Personal Data we collect is processed in the United States. If you access the Services from outside the United States, you understand your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your jurisdiction.

Personal Data of Children

We do not knowingly collect Personal Data from children under 13. If you are under 13, please do not use the Services or send us Personal Data. If we learn we’ve collected Personal Data from a child under 13, we will delete it promptly. Contact contact@lmbrjack.com if you believe a child under 13 has provided us Personal Data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website, sending an email, or other reasonable means. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy. Use of information collected is governed by the Policy in effect at the time of collection.

Contact Information

Lumberjack Technologies Inc.
Website: https://www.lmbrjack.com
Email: contact@lmbrjack.com
Address: 1650 West End Blvd, Suite 100, St. Louis Park, MN 55416